Frequently Asked Questions
Have a question that’s not answered here? Send us an email at firstname.lastname@example.org or call us at 1 (866) 577-8509
A: If you're administering an estate, you should publish a notice to creditors to protect yourself from personal liability. If you do not advertise for creditors and the deceased had an outstanding debt, the creditor can sue you for the full amount of the debt.
A: Our customers include lawyers, law clerks, trust officers, and individual estate trustees. If you're administering an estate, you can use NoticeConnect. It's very easy to use.
NoticeConnect is trusted by more than 200 law firms, trust companies, and legal service organizations in Ontario.
A: No, you can post with or without an account. Creating an account stores your billing information for subsequent orders and is ideal for lawyers or firms who will be posting multiple notices.
A: Go to our "Post a Notice" page and proceed with or without an account. Fill in the required fields (including the deceased's name, date of death, etc.) and click "Generate Notice".
Your notice will appear below, and you will have the opportunity to preview it and make changes. If you made a mistake, you can change the field above and click "Generate Notice" again to create your new notice. When you're satisfied with everything, click "Continue to payment" and you'll be brought to the Checkout page.
A: When you're creating your notice, you will list up to three locations associated with the deceased. As you type the name of the city, you'll see it appear on a dropdown list below and you'll select it from this list.
Our list of cities is powered by Google and does not include entities that were amalgamated into larger cities. For example, Etobicoke is not on the list since it was amalgamated into Toronto. Smaller townships or unincorporated communities are also not on the list.
Select the closest municipality available, and contact us by email at email@example.com or with our website's chat feature and we can manually add in any additional locations you require.
A: There's no hard and fast rule for this, but the vast majority of our users give creditors between 30 and 60 days from the date of posting to come forward with their outstanding claims. In our test case in the Superior Court of Justice, we gave creditors 45 days to come forward.
A: You only need to post once. While it was customary to advertise in print newspapers multiple times, our online notices are available and searchable 24/7. This makes it unnecessary to post multiple times, and was acceptable to the Superior Court of Justice in our test case.
A: When you create your notice, you will select an expiry date for your ad. After this date it will be clear to anyone who sees the ad that it has expired. Ads stay in our database after they've expired, but we're also happy to remove your notice from the site at your request.
A: Your notice will be published in our public and searchable database. Links to the notices on our site are automatically re-published on Facebook and Twitter for maximum exposure. And our site is search-engine optimized, which means that someone searching online for someone who owes them money can find our notices even if they've never heard of NoticeConnect.
Additionally, we send regular updates about the new notices on our site - by direct mail and email - to major creditors across Canada (including banks, utilities companies, collection agencies, and other businesses and individuals).
A: Yes. In July 2017, Justice Conway of the Superior Court of Justice confirmed in a written decision that posting a notice to creditors on NoticeConnect satisfied an estate trustee's duty to advertise for creditors under s. 53(1) of the Trustee Act. Read about it here.
A: A commissioned affidavit of publication is a written statement, reviewed and signed by a lawyer, that confirms you published a notice to creditors on NoticeConnect.com. It can be submitted to court as evidence that you advertised for creditors.
A: Yes. We recommend that our users include the affidavit of publication with their order, in the event that they need to provide evidence that they advertised for creditors (e.g. to waive an administration bond, or if challenged by a creditor). The vast majority of our users include the affidavit with their orders.
A: Publishing a notice on NoticeConnect costs a one-time flat fee of $130 (plus HST), regardless of the length of your ad.
A: You can pay by credit card or by cheque. If you pay by credit card, your order will go online immediately and a receipt and link to the ad will be emailed to you automatically.
If you opt to pay by cheque, our system will email you an invoice and your order will go online when we've received payment. Contact us at firstname.lastname@example.org if you want your notice online sooner than that.
A: Our system sends out account confirmations, receipts, invoices, and other automated emails very quickly. If you’re waiting on a response and it’s been more than a few minutes, the email may have been erroneously categorized as spam. It might not have even reached your spam folder.
Check your spam folder. If the email is there, mark it as ‘not spam’. If the email is not in your spam folder, contact your IT support or email provider and ask them to add noticeconnect.com to a safe senders list or whitelist. This will resolve the issue going forward.
If you need a document right away, contact us and we’ll arrange to get it to you.
A: Your firm can create as many accounts as it likes, provided you have different email addresses for each of them. We send your receipts and invoices to the email you use to create your account. Some firms share one account, and others have different accounts for different lawyers and clerks. It’s entirely up to you. You can also post as a guest.
A: No. We offer technological solutions related to law and estates, but we are not licensed to give legal advice. Any information on our site is for general informational purposes only. Our recommendation is always to raise these questions with an estate lawyer.