Have a question that’s not answered here? Send us an email at info@noticeconnect.com or call us at 1 (866) 577-8509

Q: Do I need to publish a notice to creditors?

A: If you're administering an estate, you should publish a notice to creditors to protect yourself from personal liability. If you do not advertise for creditors and the deceased had an outstanding debt, the creditor can sue you for the full amount of the debt.

Q: Who can use NoticeConnect?

A: Our customers include lawyers, law clerks, trust officers, and individual estate trustees. If you're administering an estate, you can use NoticeConnect. It's very easy to use.

NoticeConnect is trusted by more than 200 law firms, trust companies, and legal service organizations in Ontario.

Q: Do I need to create an account?

A: No, you can post with or without an account. Creating an account stores your billing information for subsequent orders and is ideal for lawyers or firms who will be posting multiple notices.

Q: How do I post with NoticeConnect?

A: Go to our "Post a Notice" page and proceed with or without an account. Fill in the required fields (including the deceased's name, date of death, etc.) and click "Generate Notice".

Your notice will appear below, and you will have the opportunity to preview it and make changes. If you made a mistake, you can change the field above and click "Generate Notice" again to create your new notice. When you're satisfied with everything, click "Continue to payment" and you'll be brought to the Checkout page.

Q: I don't see the city I'm looking for on your dropdown list, what can I do?

A: When you're creating your notice, you will list up to three locations associated with the deceased. As you type the name of the city, you'll see it appear on a dropdown list below and you'll select it from this list.

Our list of cities is powered by Google and does not include entities that were amalgamated into larger cities. For example, Etobicoke is not on the list since it was amalgamated into Toronto. Smaller townships or unincorporated communities are also not on the list.

Select the closest municipality available, and contact us by email at info@noticeconnect.com or with our website's chat feature and we can manually add in any additional locations you require.

Q: How many days should I give creditors to respond to my ad?

A: There's no hard and fast rule for this, but the vast majority of our users give creditors between 30 and 60 days from the date of posting to come forward with their outstanding claims. In our test case in the Superior Court of Justice, we gave creditors 45 days to come forward.

Q: How many times to do I have to post my notice?

A: You only need to post once. While it was customary to advertise in print newspapers multiple times, our online notices are available and searchable 24/7. This makes it unnecessary to post multiple times, and was acceptable to the Superior Court of Justice in our test case.

Q: How long does my notice stay on NoticeConnect?

A: When you create your notice, you will select an expiry date for your ad. After this date it will be clear to anyone who sees the ad that it has expired. Ads stay in our database after they've expired, but we're also happy to remove your notice from the site at your request.

Q: Where are your notices to creditors published?

A: Your notice will be published in our public and searchable database. Links to the notices on our site are automatically re-published on Facebook and Twitter for maximum exposure. And our site is search-engine optimized, which means that someone searching online for someone who owes them money may find our notices even if they've never heard of NoticeConnect.

Additionally, we send regular updates about the new notices on our site - by direct mail and email - to major creditors across Canada (including banks, utilities companies, collection agencies, and other businesses and individuals).

Q: Is this court approved?

A: Yes. In July 2017, Justice Conway of the Superior Court of Justice confirmed in a written decision that posting a notice to creditors on NoticeConnect satisfied an estate trustee's duty to advertise for creditors under s. 53(1) of the Trustee Act. Read about it here.

Q: What is a commissioned affidavit of publication?

A: A commissioned affidavit of publication is a written statement, reviewed and signed by a lawyer, that confirms you published a notice to creditors on NoticeConnect.com. It can be submitted to court as evidence that you advertised for creditors.

Q: Should I include the affidavit with my order?

A: Yes. We recommend that our users include the affidavit of publication with their order, in the event that they need to provide evidence that they advertised for creditors (e.g. to waive an administration bond, or if challenged by a creditor). The vast majority of our users include the affidavit with their orders.

Q: How much does it cost to post?

A: Publishing a notice on NoticeConnect costs a one-time flat fee of $150 (plus HST), regardless of the length of your ad.

Q: How do I pay?

A: You can pay by credit card or by cheque. If you pay by credit card, your order will go online immediately and a receipt and link to the ad will be emailed to you automatically.

If you opt to pay by cheque, our system will email you an invoice and your order will go online when we've received payment. Contact us at info@noticeconnect.com if you want your notice online sooner than that.

Q: I'm waiting on an email from NoticeConnect that hasn't arrived. Where is it?

A: Our system sends out account confirmations, receipts, invoices, and other automated emails very quickly. If you’re waiting on a response and it’s been more than a few minutes, the email may have been erroneously categorized as spam. It might not have even reached your spam folder.

Check your spam folder. If the email is there, mark it as ‘not spam’. If the email is not in your spam folder, contact your IT support or email provider and ask them to add noticeconnect.com to a safe senders list or whitelist. This will resolve the issue going forward.

If you need a document right away, contact us and we’ll arrange to get it to you.

Q: How many accounts can my firm create?

A: Your firm can create as many accounts as it likes, provided you have different email addresses for each of them. We send your receipts and invoices to the email you use to create your account. Some firms share one account, and others have different accounts for different lawyers and clerks. It’s entirely up to you. You can also post as a guest.

Q: I have a legal question about a will or estate. Can you advise me?

A: No. We offer technological solutions related to law and estates, but we are not licensed to give legal advice. Any information on our site is for general informational purposes only. Our recommendation is always to raise these questions with an estate lawyer.

Q: How does the Canada Will Registry work?

A: The Canada Will Registry is a web platform for registering and searching for estate planning documents. Law firms register their wills on the Canada Will Registry. Someone searching for a will fills out a form on our website, and our system automatically matches that search against the database of registered wills. If there's a match, we alert the law firm that registered the matching will. We provide this law firm with all the information they need to get in touch with the searcher. The person searching the Canada Will Registry does not see the direct results of the search. Rather, we tell anyone with a matching will to get in touch with the searcher within 30 days of the search. We issue a Search Certficiate to the searcher, detailing exactly what they searched and how many wills this was checked against, that serves as proof that the searcher took effective action to check for missing wills.

Q: What are the benefits of registering my clients' wills?

A: Registering your clients' wills has many benefits. Registration ensures that important estate planning documents can be found in the future. It saves you time and administrative resources by automatically alerting you if someone is searching for a will in your possession. And it helps you keep your will vault organized with our will vault management tools.

Q: How much does it cost to use the Canada Will Registry?

A: Law firms can register their wills on the Canada Will Registry at no charge. There are no subscription fees to access the registry or use our will vault management tools. The only cost to use the registry is to search. We charge a disbursable fee of $95 to submit a search query to the registry.

Q: Who can search the Canada Will Registry?

A: Anyone can submit a search query to the Canada Will Registry. The searcher will not see the immediate results of the search, but will receive a Search Certificate proving they did their due diligence. If a law firm has a matching will, they will contact the searcher directly.

Q: What's the value of searching the Canada Will Registry?

A: Submittting a search query to the Canada Will Registry is one of the most important steps you can take to find a will. Without searching, it's impossible to tell if someone was truly intestate, or if you have the most recent version of their will. Our system automatically checks your search against over 100,000 registered documents. We issue you a Canada Will Registry Search Certificate for your records, proving that you've done your due diligence and took meaningful action to identify any missing documents.

Q: Don't I need to get signed consent forms from my clients to register their wills?

A: No, we designed and built the Canada Will Registry in a way that meets your obligations under privacy legislation and law society rules. You already have your clients' consent to register their wills. Read more, here.

Q: How do you maintain cybersecurity?

A: The Canada Will Registry is secure. Your data is encrypted and stored in highly secure data centres, trusted by major financial institutions and governments.

Q: How do you keep my data private?

A: Privacy is a fundamental part of the Canada Will Registry. Your data is encrypted in transit and at rest, and stored exclusively in Canada. Only you can see the wills that you've registered. If someone is searching for a will that you've registered, we will pass their information along to you. You get to decide if this is someone you can share more information with.

Q: Can I register documents besides wills?

A: You can register Wills and Codicils, which will be matched against searches submitted to the Canada Will Registry. You can also include Powers of Attorney and Other document types in your will vault, to keep track of all your estate planning documents in one place.

Q: What is My Will Vault?

A: When you register your wills with the Canada Will Registry, you can view all of your documents in a section of our site called My Will Vault, where you can manage your digital records. You can search and sort your documents, add notes, transfer records to other firms, and mark files as closed.

Q: Do you store actual copies of the wills?

A: No, we do not store originals or copies of your estate planning documents. To register, you provide us with information about these documents, including the name of the testator and the storage location.

Q: What information do I need to provide to register a will?

A: To register a will, you need to provide us with the name of the testator, the type of document, and the storage location. You can include additional information (such as who drafted the document, the file number, the execution date, etc.) to help you manage your will vault.

Q: How do I register my wills?

A: You can register your documents one at a time by filling out a form on our website. Or you can register all of your documents at once by completing our bulk registration spreadsheet. NoticeConnect can help you put your data into the bulk registration format.

Q: Is the Canada Will Registry just for lawyers?

A: No, anyone can use the Canada Will Registry. Anyone can submit a search. And consumers can also register their own wills, without going through a law firm.

Q: Where is my data stored?

A: Your data is stored and backed up exclusively in Canada. We use the same secure data centres that are trusted by Canadian financial institutions and government.

Q: Which provinces can use the Canada Will Registry?

A: The Canada Will Registry is Canada-wide. Anyone from any province or territory can use it.

Q: What's the difference between the Standard Registry Search and the Combined Registry Search?

A: A Standard Registry Search checks your search query against our full database of registered wills. A Combined Registry Search does this AND checks for unregistered wills by sending a notice (called a Knowledge of a Will notice) to our mailing list, law associations, and other partners.